Capabilities
Everything your agent does on a call.
A Swixy agent is not an answering machine with a nicer voice. It reads from and writes to your systems, completes transactions, and knows when to bring in a human.
Unlimited parallel calls
Every caller gets through instantly, whether one phone rings or fifty ring at once across multiple locations. No busy signals, no hold queues, no voicemail.
Voice commerce & SMS checkout
Orders taken against your live catalogue, a secure Stripe payment link sent by SMS mid-call, payment confirmed before hangup, order logged in your backend.
Appointments & bookings
Real availability checked, appointment booked on the call, confirmation sent. Works with Google and Microsoft calendars plus industry booking platforms.
Multi-language
Your agent serves customers in the language they call in, with the same product knowledge and the same integrations behind every language.
Human handover, your rules
The agent never makes things up. When a call needs a human it transfers with full context, sends your team a summary by email or SMS, or schedules a callback. You define the triggers.
Recordings, transcripts & reporting
Every call recorded and transcribed. Dashboards show volumes, outcomes, common questions and handover rates, per line and per location. Knowledge gaps feed back into training.
If it has an API, we connect it.
We integrate via REST APIs, webhooks and custom builds. These are the platforms we connect most often.
Ecommerce & marketplaces
ShopifyShopify POSWooCommerceZoeyAmazon Selling Partner (SP-API)NetSuite and ERPs via APICustom order systems
Payments & POS
Stripe (SMS payment links)SquareToastDocket printer integration
Booking & calendar
Google CalendarMicrosoft 365Apple CalendarClinikoTimelyFreshaOpenTableResySevenRoomsMindbodyGlofoxVetSpaceezyVet
CRM & business systems
SalesforceHubSpotZoho CRMServiceTitanHousecall ProPractice management softwareCustom databases & internal systems
Customer support & messaging
GorgiasFacebookXSupport knowledge bases
Marketing & advertising
KlaviyoGoogle AdsAmazon AdvertisingFacebook
Fulfilment & logistics
3PL providersWarehouse management systemsCustom logistics APIs
See it against your stack.
Tell us what you run and we will map exactly how the agent connects, reads and writes across your systems.
Book a 1 on 1