Privacy policy

Effective date: 27/08/2026

Thank you for choosing Swixy AI. This privacy policy outlines how we collect, use and protect your information when you use our website https://swixy.com.au and the services offered by Swixy AI.

1. Information we collect

Personal data

When you use Swixy AI, we may collect the following personal information:

• Name
• Email address
• Phone number
• Payment information (processed securely by our payment processor)
• Call data and metrics
• Website information for agent training
• Voice recordings and transcripts

Non-personal data

We may also collect non-personal information through the use of web cookies to enhance your browsing experience on our website.

2. Purpose of data collection

We collect your information for the following purposes:

• Service provisioning and account management
• Building and training custom AI voice agents for your business
• Processing payments for our services
• Managing and optimising phone calls and customer interactions efficiently
• Improving our AI models and services

3. Data sharing

We do not share your personal data with any third parties unless required for service provisioning (such as payment processing, voice synthesis services or telephony providers) or as mandated by law.

4. Children's privacy

Swixy AI does not knowingly collect any personal information from children under the age of 13. If you believe that we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

5. Updates to the privacy policy

We may update our privacy policy from time to time. Users will be notified of any changes via email or through a notice on our website.

6. Contact information

If you have any questions or concerns regarding our privacy policy or your data, please contact us at info@swixy.com.au.

7. Your consent

By using Swixy AI and providing your information, you consent to the collection, use and processing of your data as described in this privacy policy.